#BBMme PIN: 7C4286E3
#BBMme PIN: 7C4286E3
From: Andrew Woodvine <firstname.lastname@example.org>
Date: 1 August 2013 06:34:39 GMT+01:00
Thank you for the below reply in response to my cancellation request. I am sending you this email to make a complaint in accordance with section 4.8 of the Terms and Conditions for the Calls Service (hereinafter referred to as “the terms”).
My previous request was giving you notice under the contract entered into as per paragraph 10.1 of the terms. Please treat it as such. For the avoidance of doubt I am entitled to give you notices by email as per paragraph 19 of the terms. Kindly note that I will not call you.
I request that you take the following action:
cancel my service as per my original request and reply to this email to confirm that you have done so;
1. confirm that you will not cancel my service and that this is your final position, and;
2. confirm which Ombudsman scheme you are a member of.
Date: 1 August 2013 05:01:07 GMT+01:00
Subject: Onetel Email
Dear Andrew Woodvine,
Thank you for your contacting TalkTalk-Onetel your cancellation request.
I’m sorry to inform you that we are unable to cancel your account in this department due to limited tools, kindly call our Customer Loyalty Team as they are the best people to help. Their number is 0845 818 8000 and they‚re open Monday to Sunday from 8am to 8pm.
If you require any further assistance, please do not hesitate to contact our Customer Service Team who will be happy to help. Alternatively you can email us securely via “My Account” 24 hours a day 7 days a week at www.onetel.co.uk
Senior Customer Services Adviser
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As I am cancelling my broadband I don’t need my landline as I don’t use it. Unlike O2, TalkTalk gave me the option to send them an email.
I never use my home broadband anymore (tethering with my Note 2 gives me faster speeds) so I decided to cancel it.
My O2 broadband has recently been moved to Sky, I get a bill notification email sent from Sky that take me to O2’s site still to view my bill.
I wanted to email my cancellation to them but it seems that they only have a web chat option available. Here’s the transcript:
Welcome to O2. Someone will be with you soon.
You’re through to Tauhid.
Tauhid: Hi I’m Tauhid. How can I help?
Andrew Woodvine: Hi Tauhid, can you cancel my broadband please?
Tauhid: I’ll help you with the correct procedure to cancel your account.
Tauhid: That’s because, we’re from chat support team and don’t have access to cancel it.
Tauhid: We need minimum of a seven day notice to cancel your account. To cancel your account, you need to call us on 0800 230 0202 and our specialised Cancellation team will help you with your account cancellation. It’s a free call from landlines and O2 mobiles. Remember to drop the first zero if you’re calling from a mobile phone. They’re available from Monday - Friday 08:00 - 20:00, Saturday 08:00 - 20:00 and Sunday 08:00 - 18:00.
Tauhid: Also, as we’ve sold the home phone and home broadband to Sky, we’ve decided not to charge any early termination fee to our customers. So, you can cancel your account any time by giving us seven days notice to cancel it. Please be assure about it and you can also save this chat as an confirmation by clicking on the ‘Envelope’ button next to the ‘End Chat’ button to send this chat as a confirmation email to your email address.
Tauhid: Is there anything else I can help you with?
I don’t communicate with companies verbally so will have to send them a letter in the post. How quaint.
Just opened my post and found this. It’s only taken 6 years 8 months to get this refunded. And I thought I’d spent that £20 on beer, how disappointing. I shall have to spend it on beer tonight instead.
This arrived for me today. This time it’s from the imaginary Chester Enforcement Division, which makes a change from the imaginary West Midlands Enforcement division that usually send letters to my house.
I wish they would just hurry along and issue a summons, although seeing as the letters are addressed to the present occupier, I’m not sure who they intend serving it on.
More TV Licensing harassment.
Seeing as I don’t watch broadcast TV I’m not sure why they are going on about setting a hearing at court.
Bring it on!
TV Licensing called earlier just as I was leaving.
I didn’t get to speak to him but he left me this little present.
I shall look forward to their next visit. I don’t watch live broadcast TV so I am not worried about their continued harassment of me.